Privacy Policy
Welcome to Anna Lucy Academy (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information responsibly.
1. Information We Collect
We may collect the following personal information when you use our website:
- Name
- Email address
- Telephone number
- Billing and payment information
- Postal address (where applicable)
- Course booking information
- Any information you provide through contact forms or emails
- Website usage data collected through cookies and analytics
2. How We Use Your Information
We use your information to:
- Process course bookings and purchases
- Provide access to online courses and training materials
- Contact you regarding your booking or account
- Respond to enquiries
- Send important service updates
- Improve our website and customer experience
- Comply with legal and tax obligations
- Send marketing emails where you have given your consent (you can unsubscribe at any time)
3. Payment Processing
Payments made through our website are securely processed by our payment providers. We do not store your full payment card details.
If you choose to pay using Klarna or another finance provider, your information may be shared with them solely for processing your payment in accordance with their privacy policies.
4. Online Learning Platform
If you purchase an online course, your information may be shared with our course platform to create and manage your student account and provide access to purchased content.
5. Cookies
Our website uses cookies to improve your browsing experience, analyse website traffic and help us understand how visitors use our website.
You can manage or disable cookies through your browser settings.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties including:
- Payment providers
- Website hosting providers
- Course platform providers
- Email marketing providers
- Professional advisers where legally required
These providers only process your information where necessary to provide services on our behalf.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
8. Data Retention
We only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data where appropriate
- Restrict or object to processing
- Withdraw consent for marketing communications
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Anna Lucy Academy
Email: [your email address]
Business Address: [your business address]
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.